1. 1. For special delivery requests such as speedy delivery, scheduled delivery, invoicing requests, please get in touch with us before placing the order
2. 2. Tracking details will be emailed within 24 hours
3. 3. The shipping charges cover only shipping costs and does not cover customs charges / VAT that is unique to each country’s governing laws.
4. 4. Customs charges / VAT / similar charges by the government will NOT be covered by Palam Silks and will have to borne directly by the customer.

Shipping Costs for delivery within India:
We offer free shipping within India.

Shipping Costs for delivery outside India:
Refer Shipping Calculator

Delivery time:
8 to 10 days for shipments within India
10 to 15 days for shipments outside India

A. The bill, price tag and the saree / dupatta’s fold should be intact.

B. The product should be returned back to the head office in 100% saleable condition

C. The quality and condition of the saree / dupatta must be the same as when delivered

D. Once the saree is received, an exchange slip will be issued within 7 days, if the above conditions are met.

E. The exchange slip can be redeemed either on our website or at any of our stores in Chennai

F. The exchange coupon will not be limited by any validity period.

G. The courier charges incurred due to exchange will NOT be borne by Palam Silks.

H. Saree cannot be exchanged once the blouse / fall is stitched.

I. Readymade blouses cannot be exchanged.

A. Saree cannot be exchanged once the blouse / fall is stitched.

B. The blouse will be designed as per the measurements updated in the order.

C. The blouse will be stitched using the material that comes along with the saree.

D. The blouse will take around 7 to 8 working days to tailor.

E. The cost specified covers only the stitching charges. No embroidery or embellishments included.

F. Specific customised sleeve or neck styles can be done as per customer's preference. Please email us before placing the order.

G. We accept sample blouses for measurement reference. Courier charges will have to be borne by the customer. Please email us before placing the order.

A. For special delivery requests such as speedy delivery, scheduled delivery, invoicing requests, please get in touch with us before placing the order.

B. If the blouse has to be shipped to a different address, kindly email the shipping address to customercare@palamsilk.com along with your Order id for our reference. Kindly mail this information within 1 hour of placing the order.

C. For bulk orders, corporate orders, wedding gift orders, please email customercare@palamsilk.com or call us on +91 7338872222.